Privacy Policy Effective date: 1 January 2025 · Last updated: 5/5/2026
Eden Valley Antiques (operated by [Fiona Sanson / Eden Valley Antiques], ABN [XX XXX XXX XXX]) is committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use and store it, when we may share it, and how you can access or correct it. By using our website at edenvalleyantiques.com.au or providing us with your personal information, you agree to the terms of this Policy.
1. What personal information we collect
We only collect personal information that is reasonably necessary for our business operations. This may include your name, email address, phone number (if you contact us by phone or include it in a message), and the content of any enquiries you send to us.
We do not collect sensitive information such as health information, financial information, or government identifiers through this website.
2. How we collect your information
We collect personal information directly from you when you subscribe to our newsletter via the sign-up form on our website, submit an enquiry through our contact form, contact us by phone, email, or social media, or visit our shop in person and provide your details voluntarily.
We may also collect non-personal, aggregated information automatically when you visit our website — for example, your browser type, device, pages visited, and time spent. This is used for website analytics only and cannot identify you individually.
3. Why we collect and use your information
We use your personal information only for the purposes for which it was collected, including sending you our newsletter and updates about new stock or events (only if you have subscribed), responding to your enquiries, improving our website and customer experience, and complying with any legal obligations that apply to us.
If you subscribe to our newsletter, you can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will not send you marketing communications without your consent.
4. How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Your information may be stored in the systems of our third-party service providers, which may be located in Australia or overseas. Where we use overseas providers, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
5. Disclosure to third parties
We do not sell, rent, or trade your personal information to any third party. We may share your information with trusted service providers who assist us in operating our website and communicating with you — for example, our email marketing platform or website hosting provider. These providers are only authorised to use your information to deliver services on our behalf.
We may also disclose your information where required or authorised by law.
The third-party services we currently use that may process personal information include our email marketing platform (for newsletter delivery), Google Analytics (for website traffic analysis using non-identifiable, aggregated data), Google Maps (embedded on our Contact page), and Instagram/Meta (an embedded feed on our website loads content from Instagram’s servers). Each of these providers has their own privacy policy.
6. Cookies and website analytics
Our website uses cookies to help the site function correctly and to understand how visitors use it. Essential cookies are required for the website to operate and cannot be turned off. Analytics cookies are used by Google Analytics to collect anonymous, aggregated information about how visitors use our site — this data does not identify you personally.
You can control or disable cookies through your browser settings at any time, though this may affect some features of the website. We do not use cookies for advertising or to track you across other websites.
7. Links to third-party platforms
Our website contains links to our Instagram and Facebook pages, as well as embedded content from those platforms. These services are operated by Meta Platforms, Inc. and are governed by their own privacy policies. When you interact with embedded content from Instagram or Google Maps on our website, those platforms may collect information about you in accordance with their own policies.
We are not responsible for the privacy practices of any third-party websites or platforms linked from our site.
8. Your rights — access, correction and complaints
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. Please contact us using the details in Section 10 and we will respond within 30 days. We may need to verify your identity before providing access or making changes.
You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
If you believe we have mishandled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by calling 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated Policy.
10. Contact us
Eden Valley Antiques RF Hamilton Winery, Eden Valley, South Australia Email: [fiona.sanson2@gmail.com] Phone: 0424 195 799
This Privacy Policy was prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It is intended as a guide only and does not constitute legal advice.